‘They rile me’: views on the pros and cons of UK supermarket self-checkouts

  • November 14, 2023
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As Booths returns to fully-staffed tills at many of its stores, shoppers with varying opinions have their say

Booths, a high-end supermarket chain in northern England, has announced it is removing self-checkouts in the majority of its stores. The retailer said it was not a fan of the machines and prided itself on great customer service “and you can’t do that through a robot”.

It is believed to be the first supermarket chain in the UK to return to fully-staffed tills, so the Guardian asked people for their views about self-checkouts. Here, four of them share their experiences of the machines and the effect they have on their supermarket shop.

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